Basswin Casino Privacy

Privacy Policy and Data Protection at Basswin Casino

At Basswin Casino, we collect only the information needed to open and run an account: email address, full name, date of birth, phone number and password. This data is protected with TLS 1.2 encryption, used to confirm that a player is 18 or over, and is never shared with third parties except where authorities require it by law.

Every registration includes a declaration that the player has never suffered from a gambling addiction or joined a self-exclusion scheme such as GAMSTOP or similar. We do not allow anonymous accounts, and politically exposed persons must disclose their status at sign-up. Confirmation emails and account notices never mention a player's balance, keeping financial details private even if an inbox is shared.

Verification and Identity Checks

Every player who deposits is subject to identity verification. We may request a passport, driving licence or ID card, a utility bill or bank statement issued within the last 30 days as proof of address, both sides of the deposit card with the first six and last four digits visible, a bank statement for that card, a selfie holding the ID, and, where relevant, proof of the source of funds. Our licensing page explains how the Company operates across related domains, which is also why one account per computer, IP address and phone number is enforced across all of them. Checks are carried out through electronic database searches, phone calls, document review and random identity checks, and players are always notified of the latter by email.

What Data Basswin Casino Collects and Why

The table below sets out the personal information Basswin Casino holds, when it is collected, and the purpose it serves.

These checks let Basswin Casino confirm who is playing, where they live and which payment method belongs to them, in line with the data listed above.

Managing Your Privacy at Basswin Casino

Basswin Casino gives players several practical ways to control their data and how we use it.

• Recover a forgotten password through the sign-in page's "Remind the Password" button, without contacting support directly.
• Stop marketing messages sent by phone, email or SMS at any time by writing to our live chat or email team.
• Ask support to review held data or raise a complaint; server records and the correspondence itself are treated as the final evidence in any dispute.
• Self-exclude through support; account blocking only follows a phone call from a support manager, and self-exclusion requested via chat lasts 30 days.
• Expect an email notice whenever a random identity check is triggered on an account, rather than a check running unannounced.
• Rely on the one-account rule — one computer, IP address and phone number per player across all related domains — which limits how far personal data can be duplicated or misused.

Verification and Record-Keeping at Basswin Casino

Deposits of any size trigger standard identity checks, while withdrawals of USD 1,000 or more automatically require full verification before funds are released. Beyond identity documents, we may review game transactions for up to 30 days, verify winnings with the relevant game provider for up to 30 calendar days, and investigate irregular play for up to 75 days where betting patterns suggest a breach of the rules.

Game results come from a random number generator, and the server record of each round is treated as final in any dispute, which is why this data is kept for the review periods above. If a complaint is raised, support correspondence and server logs are the only evidence considered, so both are kept on file rather than relying on a player's recollection.

An account left dormant for 180 days is marked inactive, after which a monthly administration fee of €5 is deducted until the balance reaches zero, so we keep this record to track dormant balances accurately. We also use contact details to send promotions by phone, email and SMS, and any player may stop this at any time through chat or email.