Basswin Casino Close Account

How to Close Your Basswin Account

Closing a Basswin account is handled by our support team rather than a button inside the dashboard. We ask that a closure request comes through online chat or email, confirmed from the registered account, since this keeps a written record of the request on our side.

Before we act on the request, any remaining balance should be dealt with. Basswin holds cash and bonus funds together as one combined balance, so winnings tied to an active bonus stay locked until the 3x wagering requirement on the triggering deposit is cleared — a €10 deposit, for example, needs €30 in qualifying bets before those winnings become withdrawable. Players who still have an open bonus are better off letting it reach a "Wagered" or "Canceled" status, covered in full under our bonus terms, before asking for closure.

Funds Left Unused in Play

If money in the account was deposited but never wagered at all, Basswin pays it out minus a 20% fee rather than the full amount. For this reason we recommend requesting a standard withdrawal of any played balance through our payment methods before the account is shut down, since a completed payout avoids that deduction entirely.

What Happens to Your Balance After Closing a Basswin Account

Account closure at Basswin is treated as final once confirmed by support, since there is no option to reopen the same login afterwards. A player who wants access again later would need administration permission to register a fresh profile, the same permission required for any second account under our rule of one account per computer, IP address and phone number across every domain run by the Company.

Closure is different from simple inactivity. An account left untouched is only marked inactive after 180 days without a login, a process covered when you sign in through log-in, and from that point we apply a €5 monthly administration fee against the balance until it reaches zero — this runs automatically and has nothing to do with a deliberate closure request sent to support.

Whatever route a balance leaves by, the same withdrawal conditions apply: a completed profile with a verified phone number and verified email, at least one successful deposit in the previous 30 days, and no unfinished free spins or risk-free bets outstanding. We process one withdrawal request at a time in the order received, typically within 36 hours, and any payout of USD 1,000 or more triggers an identity check before the funds are released.

Steps to Close Your Basswin Account

Closing an account goes faster when the balance is settled first. Here is the order we recommend:

1. Withdraw any played balance through payment methods matching your original deposit method; requests are processed within 36 hours.
2. Let any open bonus reach a "Wagered" or "Canceled" status before asking for closure, since only one bonus can be active on an account at a time.
3. Contact support by online chat or email, request closure from your registered email address, and state the reason if asked.
4. Provide identification if requested, especially for payouts of USD 1,000 or more, which trigger a standard identity check.
5. Wait for confirmation that the account is closed; the login cannot be reused, since the same computer, IP address and phone number may only hold one account across our domains.